A visitor at two in the morning asks whether the black one is available. With nobody to answer, they close the tab and do not come back.
Answers from your real catalogue
Recommendations come from the products and prices in your own store, not from a generic list. What is out of stock is not offered.
- Recommends products from the catalogue, at the right price
- Answers questions about procedures, returns and delivery from the knowledge base
- Hands over to a person when the conversation needs one
Conversations from the site are not lost
Every chat lands in the same screen as conversations from every other channel and attaches to the customer. Questions that had no answer are kept too — and they show you what is missing.
- The same history, even if the customer continues on WhatsApp
- Unanswered questions become suggestions for the knowledge base
Who this is for
- An online store that gets product questions at every hour
- A service site where the same questions come back daily
- Anyone who wants to know what visitors ask, even when nobody answered
Ready to see it on your own data?
Connect one system and see what comes in.