This policy explains what information is collected when you use the ActionBrain website and service, what we do with it, and what rights you have.
Who is responsible for the information
The service is operated by [registered company name], company number [company number], of [office address]. For privacy questions, write to [contact email].
What information is collected
- Information you give us. Your name, your business name, an email address and a phone number, when you open an account or fill in the form on the site.
- Information about your use of the site. Which pages were viewed, and the basic details a browser sends. The detail is on the cookies page.
- Information from the systems you connect. The conversations, documents and records you chose to connect. It comes in only from the systems you picked, and only under the permission you granted.
Your business's data belongs to you
- Each business's data is completely separate from the data of every other business.
- You can export your business's data.
- By default, someone from your business approves anything before it enters the knowledge base. You can also switch on autopilot, and then anything above a confidence level you set goes in by itself. The choice is yours, and you can change it.
- We do not sell data and we do not pass it to advertisers.
Why we use the information
- To give you the service and run your account.
- To support you when you contact us.
- To keep the system secure and prevent misuse.
- To meet obligations the law places on us.
- To send service messages. Marketing email is sent only with your consent, and every message lets you unsubscribe.
Who the information is shared with
We use service providers to run the system, for example for hosting and infrastructure. They get access only to what their work requires, and they are bound to keep it confidential. The list of providers: [list of service providers]. Beyond that, information is handed to an outside party only where the law requires it.
Where the information is kept, and for how long
Information is kept in [where data is stored]. It is kept while the account is active, and after the account is closed [data retention period]. Information the law requires us to keep is held for the period the law sets.
How we protect the information
We take measures to protect the information, including encryption in transit, permissions by role, and access limited to the people whose work requires it. No system is completely immune, so it matters that you keep your own login details safe.
Your rights
- To see the information held about you.
- To ask us to correct information that is wrong.
- To ask us to delete information, subject to what the law requires us to keep.
- To export your business's data.
- To withdraw your consent to marketing email.
To exercise a right, write to [contact email]. We will ask you to confirm who you are before we act on the request, and we will come back to you with an answer.
Information about your own customers
When you connect a system, information about your customers comes in through it. For that information you are the one who decides what happens to it, and we act on your instructions. You are responsible for telling your customers and for getting the consents you need from them.
Changes to this policy
We update this policy from time to time. A material change will be published on the site before it takes effect.
Last updated: [last updated date]. For privacy questions, write to [contact email].