Four steps. Start with one system and see what comes in before you go further.
Connect
Pick one system you already work with and connect it. There is no implementation project and nothing to migrate — your system keeps working exactly as it did.
- Start with one system, not all of them
- Anything outside the listed types connects through a wizard, with no developer
- You can also just upload files or paste text
Understand
Everything that comes in attaches to the right customer. Someone who wrote on WhatsApp, called last week and was invoiced last month is one customer, with one history.
- The same customer from every channel, in one place
- The names and statuses you already built stay exactly as they are
Remember
One knowledge base is built from your conversations, your documents and your website. You decide what enters it: by default a person approves, and you can switch on autopilot for anything above a confidence level you set.
- A scan of real conversations suggests what to add
- The same scan points at what the agent answered badly
Answer
Agents answer customers in their own channels, your team asks the assistant instead of digging, and you watch it on one board. When the knowledge base has no answer, the system says so — it does not invent one.
- An agent for messaging channels and for the chat on your site
- An assistant for your team, on every screen
- Dashboards that show what actually happened
What it takes to start
Less than you would think, but not nothing. Worth knowing up front.
- One system you already use, and someone who can approve connecting to it
- One person who knows the right answers to give customers — they are the one who approves what enters the knowledge base
- A few hours of work in the first weeks, mostly approving answers
What it does not take: moving data between systems, writing a knowledge base from scratch, or replacing anything that already works for you.
Where to go from here
Connection types
What comes in from each kind of system, and what you can do with it.
AI agents
How the agent answers, and how it improves from real conversations.
Security and privacy
Who sees what, and what happens to your data.
Ready to see it on your own data?
Connect one system and see what comes in.