Your customers already talk to you in all of these. The problem is that each channel sits on a different phone, with a different person.
What comes in
Every customer conversation in one place, from every channel.
- וואטסאפ
- מסנג׳ר
- אינסטגרם
- טלגרם
- SMS
- צ׳אט באתר
What it gives you
A customer who wrote on WhatsApp and later on Instagram is one customer, with one history.
Three things you can do once it is connected
Let the agent answer
The agent answers from your knowledge base in the channel the customer wrote in, and hands over to a person when it should.
Make it one customer
Someone who wrote on WhatsApp and later on Instagram is one customer, with one history.
Stop losing enquiries
An unanswered enquiry becomes a task or a nudge, instead of sitting unanswered on someone's phone.