A small service team answers the same questions every day, and looks the answer up again each time from whoever knows.
What hurts in service
The knowledge sits with two or three people
When they are in a meeting or on holiday, everyone else guesses or escalates.
The same question in every channel
It arrives on WhatsApp, by phone and by email, and gets answered three different ways.
No way to see where it jams
Without measurement, „a lot of enquiries” is a feeling, not a number you can act on.
The screens that matter to you
Every conversation in one screen
Every channel, on the same customer, with the full history.
AI agents
They answer what repeats and hand over to a person when they should.
Measurement that ends in a decision
What was answered, what is still open, and what came back.
Questions you will ask the assistant
- What is the right answer on returns for a business customer?
- Which enquiries have been open for more than three days?
- Which question repeats most this month and has no page on our site?
Ready to see it on your own data?
Connect one channel and see what comes in.