A customer writes on WhatsApp, calls two days later, and emails on the weekend. Three people on your side answer, and none of them knows what the other two said.
One screen, every channel
Messages from every channel land in the same screen and attach to the right customer. Whoever answers sees everything that happened so far, without asking anyone.
- WhatsApp, Messenger, Instagram, Telegram, SMS and the chat on your site
- Phone calls with recording and transcript
- Emails and meetings from the calendar
- One history per customer, even when they switch channel
What it changes in practice
Less time searching
The answer to „what did we agree with them?” is in the same screen, not in a colleague's head.
Handovers that lose nothing
Whoever picks it up sees what was already said, and does not ask the customer to repeat themselves.
Conversations become knowledge
What you tell customers becomes the material the knowledge base is built from, and what the agent answers from tomorrow.
Who this is for
- A business that talks to customers in more than one channel
- A team where more than one person answers the same customer
- Anyone running service from WhatsApp on a personal phone who wants order
Ready to see it on your own data?
Connect one system and see what comes in.