Most bots stay exactly as they were on the day they were set up. Nobody listens to their conversations, so nobody knows where they go wrong — and the customers do.
The agent answers from what your business actually knows
The knowledge base is built from your documents, your website and the conversations you have already had. The agent answers from it, in the channels your customers already use.
- Answers in messaging channels and in the chat on your site
- When the knowledge base has no answer, it says so instead of inventing one
- Hands over to a person when a person is needed
A scan of real conversations shows what to fix
Instead of guessing what your agent says, a scan goes over the conversations that happened and returns two things: knowledge worth adding, and corrections for the agent itself.
- Questions that came up again and had no answer
- Answers that were not accurate, with the conversation where it happened
- Suggestions that enter only after approval — or on their own, if you switched on autopilot
The agent editor — change it, publish it, go back
You decide how the agent speaks and what it is allowed to do. Every change is kept as a version, and publishing to the live agent is one click.
- Version history for every change
- Publishing straight to the agent that talks to customers
- Several agents, each with the knowledge base that suits it
Three things you control
What goes in automatically
By default a person approves. You can switch on autopilot — anything above a confidence level you set goes in by itself.
What happens when there is no answer
The agent says it does not know. It does not invent something that sounds real, and that is the difference between a bot people trust and one you end up switching off.
Who sees the conversations
Every conversation is kept, with what the agent answered and where it came from. You can read it, correct it, and take over.
Who this is for
- A business that gets the same questions again and again, across channels
- A small service team that cannot answer fast enough
- Anyone who already tried a bot and turned it off because it talked nonsense
Coming soon
Voice AI agents
The agent will listen to phone recordings, analyse them, improve itself from what was said, and build a knowledge base out of them — the way it already does with written conversations.
Ready to see it on your own data?
Connect one system and see what comes in.