Phone calls are where your best answers get said — and the only place nothing is kept from.
What comes in
Calls and recordings. Pull transcripts that already exist in your phone system, or have them transcribed here — and a knowledge base is built from all of it.
- Voicenter
What it gives you
Everything said to customers on the phone becomes searchable knowledge — and tomorrow's answers.
Three things you can do once it is connected
Search what was said
„What did we tell this customer about the refund?” — search the calls instead of listening to an hour of recordings.
Turn answers into knowledge
A good answer given on the phone enters the knowledge base, after approval, and the agent answers from it in every channel.
See what keeps coming back
Which questions come up on the phone again and again, and what is worth publishing so people stop calling about it.