Some days everything jams. The question is whether there really were fewer people on shift, or whether it only felt that way.
What comes in
Hours, shifts and employees.
- Connecteam
What it gives you
Who worked when, beside what actually happened in those hours.
Three things you can do once it is connected
Match staffing to load
See which hours bring the most enquiries, and who was on shift then.
Know who handled it
An enquiry that happened during a shift connects to the people who were there.
Check whether it is really staffing
Sometimes the answer is a thin shift, and sometimes it is one repeated question that could be answered automatically.