Most questions in a store are about one product: is it in stock, is it right for me, when does it arrive. A bot that does not know your catalogue cannot answer any of them.
What comes in
Catalogue, prices and stock.
- WooCommerce
What it gives you
The chat on your site recommends real products that are really in stock — never something it invented.
Three things you can do once it is connected
Answer product questions at any hour
The chat answers from the catalogue, with the right price and what is in stock.
Recommend instead of redirecting
A customer who describes what they need gets a product that fits, not a link to search results.
See what people ask and nobody answers
Questions that keep coming back become text worth adding to the product page.